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Frequent questions
Here you will find answers to some frequently asked questions.
If the information you need is not found here, please contact us .
What is the delivery time for my order?
Delivery time is 3 to 5 business days and begins once you receive confirmation of your payment and it has been registered in our system.
How can I track my order?
Once you receive the confirmation email for your order, you are assigned a tracking guide, with which you can access the FedEx portal and follow the delivery status of your shipment in real time.
What are the payment methods that I can use?
You can make your payments in a very secure way with a Credit or Debit card or Paypal.
How do I know if I placed my order correctly?
Once you have made your purchase you will obtain an order number. You will have to wait for a confirmation email to arrive. If the confirmation email has not arrived, we advise you to check your spam folder.
What is the time to Biodegrade?
Our bags take 6 to 8 months to biodegrade. Made with biodegradable natural colored paper fiber materials in addition to being free of chemical agents.
Do inks contaminate?
No, they are solvent-free water-based inks that allow the correct recycling of paper.
Can my products be customized?
Yes, for more information we contact you by email or whatsapp.
Can I request a wholesale quote?
Yes, for more information we contact you by email or whatsapp.